Privacy Policy
How we collect, use, and protect your information
TL;DR: We collect only what we need (contact info and assessment responses), use it to send your results and improve the service, and we don’t sell your data. Mobile opt-in data is not shared with third parties or affiliates for marketing or promotional purposes. You can opt out of text messages anytime. Questions? Email privacy@grovelineservice.com.
1. Introduction
Nextline LLC (“Nextline”, “we”, “us”, or “our”) uses Groveline Service as its public trade name for grovelineservice.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grovelineservice.com and use our services, including our Local Revenue Leak Diagnostic and related follow-up communications.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and company name when you submit forms, schedule consultations, or contact us
- Assessment Data: Responses to our Local Revenue Leak Diagnostic and any related operational questionnaires
- Communications: Information contained in emails, messages, or other correspondence you send to us
- SMS Opt-In: When you provide your phone number and consent to receive text messages from us, we collect that number, consent status, opt-in source, and related records for compliance purposes
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Analytics Data: We use Google Analytics to collect information about your visit, including pages viewed, time spent on pages, browser type, referring website, and general location (city/country level)
- Cookies: We use cookies and similar tracking technologies to enhance your experience
3. How We Use Your Information
We use the information we collect to:
- Provide our services, including delivering your Local Revenue Leak Diagnostic results and follow-up recommendations
- Communicate with you about our services, respond to inquiries, and schedule consultations
- Send you text messages (SMS) related to your inquiry, assessment request, consultation scheduling, follow-up, appointment reminders, and service updates, where you have opted in
- Send marketing text messages about service updates and practical local business follow-up ideas, where you have separately opted in
- Send you relevant information about operational best practices, industry insights, and our services via email (you may opt out at any time)
- Improve our website and services based on usage patterns
- Comply with legal obligations and protect our legal rights
- Detect and prevent fraud or abuse
4. SMS and Text Message Communications
When you provide your phone number through a form on grovelineservice.com and consent to receive text messages, you agree to receive SMS communications from Groveline Service. These messages may include:
- Follow-up on your diagnostic submission or inquiry
- Consultation scheduling and appointment reminders
- Service updates and next-step recommendations
- Marketing messages about service updates and practical local business follow-up ideas, if you separately opt in to those messages
Message frequency varies based on your inquiry and engagement.
Message and data rates may apply depending on your mobile carrier and plan.
To opt out of SMS communications at any time, reply STOP to any text message you receive from us. You will receive one confirmation message and no further texts will be sent.
For help, reply HELP to any text message or contact us at hello@grovelineservice.com.
We do not sell or share your phone number with third parties or affiliates for their marketing or promotional purposes. Your number is used solely to communicate with you about your inquiry and our services.
We do not use purchased, rented, or affiliate lead lists for SMS messaging. SMS messages are sent only to contacts who provide their phone number to Groveline and opt in.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opting out of SMS will not affect your ability to receive email communications or use our services.
5. Data Storage and Security
Your assessment data and contact information are stored securely using Supabase, a secure cloud database platform with enterprise-grade security measures including encryption at rest and in transit.
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including Supabase for data storage, Google Analytics for website analytics, and GoHighLevel for CRM, LeadConnector web chat, follow-up, and SMS delivery. Service providers may use information only to provide services to Nextline and may not use SMS opt-in data or consent for their own marketing
- Legal Requirements: We may disclose information if required by law or in response to valid legal processes
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- With Your Consent: We may share information with your explicit consent
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out of Email Marketing: Unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly
- Opt-Out of SMS: Reply STOP to any text message from us at any time
- Cookies: Manage cookie preferences through your browser settings
To exercise these rights, please contact us at privacy@grovelineservice.com.
8. Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Assessment data, contact information, and SMS opt-in records are retained to provide ongoing service, support, and regulatory compliance.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Nextline LLC
Public trade name: Groveline Service
Privacy Inquiries: privacy@grovelineservice.com
General Contact: hello@grovelineservice.com
Location: Tyler, Texas